Tezcom Pc Care, owned by Tezcom LLC which is an independent third party online PC optimization & tuning service provider for software, hardware and peripherals. Tezcom Pc Care hereby disclaims its sponsorship, partnership, affiliation or endorsement regarding any such third party trademarks and brand names and also proclaims that the use of such terms including third party trademarks and brand names by Tezcom Pc Care is only referential in nature and it essentially doesn't imply any business-related association and partnership.
We take utmost care about the packages purchased by our customers, whether purchased online or offline. We always strive for 100% satisfaction of our customers related to the Services. However, if we find that the issue cannot be remedied satisfactorily, then refunds may be available as follows:
Full Refunds: For incident based plans, multiple incident plans, and quarterly support plans, a full refund may be available if the issue is not resolved within 7 days. For Subscription based plans, a full refund may available if none of the issues are resolved within 15 days after registration. Full refunds shall be made within 30 days from these dates.
Partial Refunds: If the customer has multiple issues, at least one of which remains unresolved after the relevant time period
indicated in this Refund Policy, then a partial refund may be available subject to credit for the service charges
on resolved issues.
For subscription based plans, no refund is available if the issues are resolved within 60 days from registration a
partial refund may be available with credit for the one time support service. A partial refund may be available if requested
after 90 days from registration, with credit for the quarterly support service.
No Refunds: For incident based plans starting from $99.99 to $199.99 , no refund is available if the case is
closed successfully within a week with a feedback email as proof sent to email@example.com .
Computer Hardware Damage Policy: If the issues are resolved, but the computer also experiences hardware damage, services may be continued on said computer or switched to a new computer at your option. There shall be no refund or reimbursement for any allegation of hardware damaged by Tezcom and/or any of the Services.